Frequently Asked Questions
Everything you need to know about bringing Created Co. into your home.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with FSC-certified suppliers to ensure all timber used in our collections is harvested responsibly and supports forest conservation.
Do you offer fabric swatches for upholstered items?
Yes, we want you to feel the quality first-hand. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture match your space.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home upgrades over time.